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Privacy Policy

Last updated: January 10, 2026

1. Introduction

Syncfy is a product owned and operated by ARK LLC ("Company," "we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service that syncs Stripe data to HubSpot.

By using Syncfy, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email address
  • Name (optional)
  • Company/organization name
  • Password (encrypted)

2.2 Integration Data

When you connect your accounts, we access:

  • From Stripe: Customer information, subscription data, invoice data, and payment metadata necessary to calculate MRR and revenue metrics
  • From HubSpot: Company and contact records to match and update with Stripe data

We use OAuth 2.0 for secure authentication and do not store your Stripe or HubSpot passwords.

2.3 Usage Data

We automatically collect:

  • Sync history and logs
  • Feature usage statistics
  • Error logs for troubleshooting
  • IP address and browser information

3. How We Use Your Information

We use your information to:

  • Provide and maintain our service
  • Sync your Stripe data to HubSpot as configured
  • Process payments and manage subscriptions
  • Send service-related communications
  • Provide customer support
  • Improve and optimize our service
  • Detect and prevent fraud or abuse

4. Data Storage and Security

We take data security seriously and implement industry-standard measures:

  • All data is encrypted in transit (TLS/SSL) and at rest
  • OAuth tokens are encrypted before storage
  • We use secure, SOC 2 compliant infrastructure providers
  • Access to production systems is strictly limited
  • Regular security audits and monitoring

Your data is stored on servers located in the United States.

5. Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Third parties that help us operate our service (hosting, payment processing, analytics)
  • Connected Platforms: Stripe and HubSpot, as necessary to provide the sync functionality you've authorized
  • Legal Requirements: When required by law or to protect our rights

6. Third-Party Services

Our service integrates with:

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Receive your data in a portable format
  • Disconnect: Revoke access to connected platforms at any time

To exercise these rights, contact us at support@syncfy.ai.

8. Data Retention

We retain your data for as long as your account is active. After account deletion:

  • Personal data is deleted within 30 days
  • Sync logs are deleted within 90 days
  • Anonymized analytics may be retained indefinitely
  • Some data may be retained as required by law

9. Cookies

We use essential cookies for authentication and session management. We may also use analytics cookies to understand how you use our service. You can control cookie preferences through your browser settings.

10. Children's Privacy

Syncfy is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the service after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: